If you are not satisfied with the product purchased, you can return the product to us and we will repair / replace it, or refund you, subject to the terms below. This Policy forms part of the LED Sales Terms and Conditions.
You can return a product to us, assuming the following:
We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories. Note we will examine product to ascertain whether damage was cause by: Negligence, or incorrect usage of the product, or damage arising from electrical surges, unnatural corrosion, or item being exposed to rain / water (if its an indoor item) etc and should this be the case – we would then of course not be obliged to replace the item or refund.
We will require you to return the product at your own expense / time if it’s a return because of a reason OTHER than it is defective or the incorrect item that was sent. Once we have inspected the product and validated that the product is indeed defective or the wrong item, we will then refund you (including courier costs) if required unless you wish to exchange it for something else (can be discussed).
If incorrect items sent!
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us and we will collect the product from you ASAP! We will then dispatch the correct item post haste!
Item arrives damaged!
Should a product be damaged at the time of delivery, please notify us within 7 days of such delivery. We will collect the product from you ASAP! Once we have inspected the product and ascertained what the issue is we will repair / replace the product as soon as possible (if such repair / replacement is possible) or refund you if that is your preference.
If items turn out to be defective!
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect.
Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair / replacement is possible) or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.
Please provide all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 1 year period.
For further Warranty breakdown see last section called ‘’additional notes on warranty’’.
Extended Supplier Warranty (stipulated on product page):
A product may have a supplier warranty that extends beyond the 1 year Standard Warranty. If such a product turns out to be defective more than 1 year after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. We will facilitate this as best we can.
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.
Additional Note with regard to Warranty:
With regard to the Limited Product Warranty period of 1 year.
All products supplied by LED Sales carries a default Twelve months warranty against defective parts unless otherwise stated (in the case of items with a greater warranty like 2 years or 5 years etc)
Warranty is Subject to the following terms and conditions:
(a) The product must be used according to its designed function and in accordance with the manufactures operating instructions supplied with the product.
(b) For items that contain batteries, replacement batteries should be fitted at regular intervals and only those batteries recommended by the manufacturer or his agent must be fitted.
(c) Any product supplied as being waterproof and being found to have been opened will forfeit the warranty.
(d) The warranty requires that a valid purchase receipt as supplied by the retailer must accompany any returned product clearly showing the date of purchase. No warranty claim will be entertained without proof of purchase.
(e) For Solar Lighting Products: Where products are described as having a prescribed lighting duration, this implies an ability to perform under perfect climatic conditions, such as requiring a minimum of six hours of direct sunlight per day. Anything less than six hours of direct sunlight per day will naturally reduce the number of hours the product is capable of supplying light.
(f) NB: All solar powered lighting products require a minimum of two days charging when first purchased. Failure to carry out this pre use charging will seriously affect the batteries ability to function efficiently and will dramatically shorten the batteries useful life.
(g) Any product returned as faulty and found to be working to the manufacturer’s specifications will be returned to the agent and the manufacturer reserves the right to levy an inspection charge of R50.00 (fifty five Rand) per item.
(h) Should any product be deemed to contain any form of hazardous material, such products will carry clearly visible warnings on the packaging material.
(i) LED Sales cannot be held liable for electrical supply conditions, including spikes, overvoltage / under-voltage and ripple current control systems that are beyond the specified limits of the product and those defined by relevant supply or contrary to industry standards relating to acceptable input power.
(j) For Hi-Bay Installations we recommend the installation of AVR (Automatic Voltage Regulators). If this isn’t done we would then naturally have to examine a failed unit to ascertain if failure cause by spike / surge etc.
These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the LED Sales ("Provider") website located at the domain name www.ledsales.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
The Website www.ledsales.co.za sells LED lighting and related merchandise online. The use of any product or service bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client may attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the ‘’Managing Director’’, firstname.lastname@example.org
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User's chosen delivery address.
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.