Business Terms and Conditions

If items ordered are discontinued or out of stock: Sometimes items are sold out and / or discontinued. Tracking stock availability is something that we cannot do perfectly. If such an instance occurs, we will either offer an equivalent or refund immediately should the buyer prefer. We advise buyers to check with us on stock availability to avoid such scenarios.

If an order needs to be cancelled: On occasion a buyer may have to cancel an order. We can roll back an order and issue a refund. We however expect the cancellation to happen in reasonable time, preferably within 5-10 working days and at most a month. We do reserve the right to charge an admin fee of 10% if we ascertain that the original order was placed incompetently, as this would now have caused time wastages for both LED Sales and the other parties in the supply chain.

Our right to terminate an order: The Provider (Ledsales) reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or it is discovered that the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions as soon as possible.

Appeal for feedback: Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Director, eric@ledsales.co.za. We want to improve our offering so any constructive feedback is appreciated.

Damage is transit: The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User's chosen delivery address. Naturally we will do what we can to ensure goods are packaged correctly and will use competent couriers.

Note that taking insurance on parcel deliveries is NOT default (in order to keep shipping costs down). However, it is an option on request (which can incur a higher shipping fee).

If you are not satisfied with the product purchased: The buyer can return the product to us and we will repair / replace it, or refund you, subject to the terms below. This Policy forms part of the LED Sales Terms and Conditions.

• It is undamaged, with the original labels and stickers still attached;
• It is in the original packaging, which must be undamaged and in its original condition with all seals still intact.
• All accessories must be present.
• You return product within 30 days of its delivery to you. After 30 days, you can only return a product if it is defective.

Note: We or the distributor will examine product to ascertain whether damage was caused by: Negligence, or incorrect usage of the product, or damage arising from electrical surges, unnatural corrosion, or item being exposed to rain / water  (if its an indoor item) etc and should this be the case – we would then of course not be obliged to replace the item or refund.

Note: We will require you to return the product at your own expense / time if it’s a return because of a reason OTHER than it is defective or the incorrect item that was sent. Once we have inspected the product and validated that the product is indeed defective or the wrong item, we will then refund you (including courier costs) if required.

If incorrect items sent: If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us and we will collect the product from you ASAP at our cost! We will then dispatch the correct item post haste!

Warranties:

Take note of the Warranty period: Each product has a stated warranty period. All products supplied by LED Sales carries a default Twelve months warranty against defective parts unless otherwise stated (in the case of items with a greater warranty like 2 years or 5 years etc)

NOTE: We essentially provide and honour the warranty the manufacturer or distributor gives us (we mirror their warranty, including their warranty policy). We can only give a warranty as good as we get.

We can only claim warranties from distributors or manufacturers for faults that occur within stated warranty period. Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

Normally the warranty period starts on date of purchase unless otherwise stated.

It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. We will facilitate this as best we can.

Warranty is Subject to the following terms and conditions:

1. Products that require installation must be installed by a qualified electrician/technician. All installations must adhere to local wiring regulations and standards. Ledsales will not be held liable for any product malfunctions as a result of incorrectly installed systems.
2. The product must be used according to its designed function and in accordance with the manufactures operating instructions supplied with the product.
3. For items that contain batteries, replacement batteries should be fitted at regular intervals and only those batteries recommended by the manufacturer or his agent must be fitted.
4. Any product supplied as being waterproof and being found to have been opened will forfeit the warranty.
5. The warranty requires that a valid purchase receipt as supplied by the retailer must accompany any returned product clearly showing the date of purchase. No warranty claim will be entertained without proof of purchase.
6. For Solar Lighting Products: Where products are described as having a prescribed lighting duration, this implies an ability to perform under perfect climatic conditions, such as requiring a minimum of six hours of direct sunlight per day. Anything less than six hours of direct sunlight per day will naturally reduce the number of hours the product is capable of supplying light.
7. NB: All solar powered lighting products require a minimum of two days charging when first purchased. Failure to carry out this pre use charging will seriously affect the batteries ability to function efficiently and will dramatically shorten the batteries useful life.
8. Any product returned as faulty and found to be working to the manufacturer’s specifications will be returned to the agent and the manufacturer reserves the right to levy an inspection charge of R100.00 (One Hundred Rand) per item. We wont always apply this.
9. Should any product be deemed to contain any form of hazardous material, such products will carry clearly visible warnings on the packaging material.
10. LED Sales cannot be held liable for electrical supply conditions, including spikes, overvoltage / under-voltage and ripple current control systems that are beyond the specified limits of the product and those defined by relevant supply or contrary to industry standards relating to acceptable input power. We strongly advise clients to take responsibility for surge protection.
11. For Hi-Bay Installations we recommend the installation of AVR (Automatic Voltage Regulators). If this isn’t done we would then naturally have to examine a failed unit to ascertain if failure cause by spike / surge etc.
12. Again, take note of the Warranty period: Each product has a state warranty period.

Potential Charges: If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse us for the cost of collecting the product from you and the cost of having the product returned to you.

Updating of these Terms and Conditions:

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Limitation of liability (WRT information on site):

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Choice of Law:

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.